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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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veegout

March 17, 2025

5  out of  5
rating by veegout
"Certainly! Here's a shorter version of your review: --- I recently had a great experience with State Farm Insurance, thanks to the exceptional assistance provided by Christina. She was incredibly knowledgeable and took the time to explain all my options clearly, making sure I felt confident in my decisions. She was prompt, responsive, and made me feel valued as a client. Overall, my experience with State Farm was positive , and I highly recommend their services to anyone seeking reliable insurance solutions."
We responded:
"Thank you so much for your wonderful feedback! I'm happy to hear that Christina was able to provide you with exceptional assistance and clarity in your options. It's great to know you felt valued and confident in your decisions. If you ever have more questions or need further assistance, please feel free to reach out. We're here to help!"
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Roman Coffman

March 14, 2025

5  out of  5
rating by Roman Coffman
"Super friendly answered all my questions and saved me like $800 a year!!!!"
We responded:
"I'm happy to hear that you found our team super friendly and that we could answer all your questions, Roman! It's fantastic that we were able to help you save money. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Melissa Jones

March 6, 2025

1  out of  5
rating by Melissa Jones
"The amazing folks at Chad Cruse have ALWAYS went above and beyond! They're always helpful and kind; even calling me just to make sure that I was okay. They treat you like family and do so, while also making sure that you find the best fit for all insurance needs! I won't go anywhere else. I WILL HAVE TO SAY SINCE BEING HIT IN AN ACCIDENT. THIS OFFICE AS DROPPED THE BALL AND LEFT IT ALL ON ME. THIS OFFICE IS ABSOLUTELY AMAZING UNTIL YOU NEED TO DO MORE THAN MAKE YOUR PAYMENT. THEY DO NOT FOLLOW THROUGH YO PROTECT THEIR CLIENTS. RUN AROUNDS, IGNORED COMMUNICATIONS..... UNLESA IT'S TIME TO MAKE YOUR PAYMENT. DON'T WASTE YOUR TIME BC THIS OFFICE DID MOT. Thank you. Y'all, I have to throw an edit in here. It's the least that I can do for this incredible insurance team. Bri, you ALWAYS go above and beyond for my family and our insurance needs and safety. I won't go anywhere else for my family's protection. I'll match loyalty. You have a customer for life. Thank you just doesn't seem to do enough justice, but Thank you just the same. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐"
We responded:
"Melissa please give my office a call to discuss the problems you are having with your claim to see how I can help. I am sorry you changed your review of my office from a 5 star to a 1 star. Thank you for taking the time to share your experience. We truly appreciate your kind words about our team and are grateful for your loyalty. It means so much to us that you feel like family, and we always strive to provide the best service possible. That said, we sincerely regret any frustration or disappointment you experienced following your accident. Ensuring our clients feel supported—especially in difficult times—is our top priority, and we take your concerns seriously. We would love the opportunity to make things right and address any unresolved issues. Please reach out to our office at your earliest convenience so we can assist you further. We’re also incredibly grateful for your updated feedback and your trust in Bri and our team. Your support means the world to us, and we remain committed to serving you with the care and attention you deserve. Looking forward to hearing from you soon."
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Corey

March 1, 2025

5  out of  5
rating by Corey
"Christina did a great job on explaining all of my policies and what's covered. They beat my previous insurance by half as much."
We responded:
"Thank you, Corey, for sharing your experience! I'm happy to hear that Christina was able to clearly explain your policies and help you save on your insurance. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Bluevolution54

February 21, 2025

5  out of  5
rating by Bluevolution54
"These people are my friends now. I called. Spoke to a real person whenever I needed them. Had a wreck. They basically made it hands free and easy. Excellent service and support. Edit to add: And honestly, if you rate lower than a 5 star, you probably should just look inward."
We responded:
"Thank you for your fantastic review! I'm glad to hear that our team could make your experience smooth and stress-free, especially during a challenging time. It's wonderful to know that our service and support have made such a positive impact. If you ever need anything else, don't hesitate to reach out. We're here for you!"
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Tyler Crawford

February 14, 2025

5  out of  5
rating by Tyler Crawford
"Christina is amazing, she worked her tail off to get the coverages I wanted, and then she went above and beyond to get the bundles together, explaining the process. Everything from quotes, to payments and setting up the account, she was amazing."
We responded:
"Thank you, Tyler, for sharing your experience! I'm delighted to hear that Christina provided such dedicated service and helped you with your coverages and bundles. Her efforts in explaining the process and managing everything from quotes to payments truly reflect our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Amadou Bah

February 12, 2025

5  out of  5
rating by Amadou Bah
"Christina did a great job in explaining everything through the process. Very friendly and welcoming"
We responded:
"Thank you, Amadou, for sharing your experience! I'm happy to hear that Christina was able to explain everything clearly and make you feel welcome."
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Jacob German

January 30, 2025

5  out of  5
rating by Jacob German
"Christina was an excellent help with getting new insurance provider! Very friendly and She helped save me tons of money every month and I have more coverages than before. Highly recommend!!!"
We responded:
"Thank you, Jacob, for sharing your experience! I'm glad Christina was able to assist you in finding a new insurance provider and help you save money while increasing your coverage. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Brett Busch

January 11, 2025

5  out of  5
rating by Brett Busch
"Quick, Easy, and Professional!"
We responded:
"Thank you very much Brett for the kind words and the 5 star review. Welcome to the agency"
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Betty Bowling

September 24, 2024

5  out of  5
rating by Betty Bowling
"Chad worked very hard to get us policies we could live with. He met with us twice and answered all our questions in a way we could understand. I would recommend anyone visiting with Chad about their insurance needs. Thank you!"
We responded:
"Thank you so much for your kind words, Betty! It was a pleasure meeting with you and ensuring all your questions were answered clearly. Your recommendation means a lot!"
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Ted Frank

August 8, 2024

5  out of  5
rating by Ted Frank
"Chad's been very helpful with my and we known him for years and he's a great guy"
We responded:
"Thank you so much for your kind words and the fantastic rating, Ted! It's wonderful to hear that you've had such a positive experience over the years. Your trust and support mean a lot!"
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Kathleen Frank

August 8, 2024

5  out of  5
rating by Kathleen Frank
"I was so thankful to have Chad helping me because it's been a long time and he got me all straightened out and I'm going to get things the way they should be so my family will be okay later years thank you State farm and Chad Cruse the best"
We responded:
"Thank you so much, Kathleen! It's wonderful to hear that we could help you get everything sorted out. We're glad we could assist you in this process. We appreciate your kind words and your trust in our team!"
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McKenzie Spears

July 23, 2024

5  out of  5
rating by McKenzie Spears
"Great Service! Sarah is always happy to help answer any questions and explains things clearly. Very grateful to have such a kind and helpful insurance agent!"
We responded:
"Thank you for your kind words, McKenzie! We're thrilled to hear that Sarah has been able to assist you so effectively. Your compliment means a lot to us!"
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Mickenzie Fuller

July 22, 2024

4  out of  5
rating by Mickenzie Fuller
"State farm/Chad Cruse really made the process easy when my car had hail damage in a recent storm. The claim process was smooth and I had the repair money in a timely manner. Sarah D. is extremely helpful and always has an answer for me quickly. Highly recommend."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Sarah made the claims process smooth and efficient for you. Your recommendation means a lot to us!"
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Todd Snauwaert

June 15, 2024

5  out of  5
rating by Todd Snauwaert
"Chad is a wonderful agent to work with. He is thorough, thoughtful, responsive, and doesn't try to oversell coverage. My experience has been fantastic- if you're looking for an agent who cares, I highly recommend Chad Cruse and Team!"
We responded:
"Thank you for the kind words, Todd! We strive to provide excellent service and care for our customers. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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Dan Boultinghouse

January 19, 2024

4  out of  5
rating by Dan Boultinghouse
"Great staff excellent service"
We responded:
"Thank you for your review, Dan! Please let us know what we can do to earn that fifth star."
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Brandy Young

January 19, 2024

5  out of  5
rating by Brandy Young
"I've never experienced any lack of concern for me. A policy owner. So I highly recommend them for your insurance needs"
We responded:
"Brandy, thank you for your 5-star review! We're so glad to hear about your positive experience with our team. We truly appreciate your recommendation of our services to others."
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Jennifer Marshall

December 28, 2023

5  out of  5
rating by Jennifer Marshall
"Sarah was nice, she went through everything clearly and explained all the policies that were suitable for me. Thank you for your great customer service 😊"
We responded:
"Jennifer, thank you for your 5-star review and recognition of Sarah! We're so glad she was able to help you out and we truly appreciate your kind words."
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Mohawk Man

December 23, 2023

3  out of  5
rating by Mohawk Man
"Just another insurance guy"
We responded:
"Hi there! We appreciate your feedback. We strive to offer personalized service and address your unique insurance needs. If there's anything specific you feel we can improve upon or if you have questions, please reach out. We're here to help and make sure you have the best possible experience."
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Madison Barden

October 12, 2023

5  out of  5
rating by Madison Barden
"Love working with Sarah! Very kind and easy to understand. My grandparents and I both go to Sarah and they always say how helpful she is. And they are very picky people. Thank you for all of your hard work!"
We responded:
"Madison, we're thrilled to hear that you enjoy working with Sarah! Her kindness and clear communication make her a valuable asset to our team. We appreciate your trust in us and look forward to continuing to provide top-notch service for you and your grandparents. Thank you for your kind words and support!"
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Set Aesthetic

October 12, 2023

5  out of  5
rating by Set Aesthetic
"Great service and very helpful !! Sarah is awesome !"
We responded:
"Thank you for the 5-star review, Set Aesthetic! We appreciate you taking the time to share your experience with Sarah and for complimenting our efforts to go the extra mile. It is our pleasure to be able to assist you with any of your insurance questions or needs! We strive to provide you with the customer service that you deserve and we look forward to doing so for many years to come!"
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Joluma Alonso

July 27, 2023

5  out of  5
rating by Joluma Alonso
"Nice experience, great service and very helpful!"
We responded:
"Thank you for the wonderful review, Joluma! We strive to go the extra mile to assist you with any of your insurance questions or needs! Thank you for the great feedback and kind words!"
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Breanne Wright

July 24, 2023

5  out of  5
rating by Breanne Wright
"They have been great working with and they are easy to deal with.."
We responded:
"Thank you for the wonderful review, Breanne! We strive to go the extra mile to provide you with the customer care that you deserve and truly appreciate your kind words! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Savas Ponce

July 12, 2023

5  out of  5
rating by Savas Ponce
"Vien"
We responded:
"Thank you for the 5 star review, Savas! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Mansa Camara

June 15, 2023

4  out of  5
rating by Mansa Camara
"Good insurance and fast service"
We responded:
"It is always our pleasure to be able to assist you with any of your insurance needs, Mansa! Thank you for the great feedback. We strive to provide you with 5 star care and if there is anything we can do to earn your 5th star please let us know! We truly appreciate your feedback!"